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Data sharing with Phyllis Tuckwell Hospice Care

Oakley Health Group will shortly allow Phyllis Tuckwell Hospice Care (PTHC) remote access to the GP records of patients who have been referred to their service. This should significantly improve the care that the hospice provides and facilitate communication between the hospice and the surgery.

If you are referred to PTHC, you should be made aware of this new type of GP records access at the point of referral, and staff at the hospice will also seek your explicit consent before accessing your GP record.

You have the right to opt-out of this type of data sharing. If you choose to do so, it will not stop the surgery providing all necessary and relevant information to PTHC to enable them to provide you with the best medical care – they just won’t be able to directly access your electronic GP record.

We have a fact sheet about this, available to download from our "Medical Record" section, or from here.

We have performed a data protection impact assessment, available to download from our "Medical Record" section, or from here.

We have produced a GDPR-compliant privacy notice, available to download from our "Medical Record" section, or from here.

We anticipate that the service will go live towards the end of August.

If you do have any questions, please do contact Dr Neil Bhatia, OHG’s Data Protection Officer.


OHG Facebook page

We have a Facebook page now, where we will also post news and information about Oakley Health Group.

www.facebook.com/oakleyhealth 


Please do visit that page and "Like" or "Follow" it if you would like our posts to appear on your newsfeed.


Consult online

You are now able to eConsult with your own GP (or other clinicians if your GP is not available), at your own convenience and we will get back to you by the end of the next working day.

If you would like to know more watch this video.  * You do not have to be registered for Patient Access online services to use eConsult.

MAKING APPOINTMENTS? HELP US TO HELP YOU

  • Phone calls for all 3 surgery sites are answered in our Help Hub Office at Yateley Medical Centre.
  • All Receptionists from all 3 surgery sites take turns working in the Help Hub
  • Call 01252 872333
  • Making a ROUTINE appointment? Try to call after 11:00am to avoid the rush
  • Avoid Mondays when you can.
  • Call after 11am for Test Results OR
  • SIGN UP for Patient Online Access – see your test results and letters from Hospital!
  • Making an appointment at the desk? You don’t need to go into the particular surgery you want the appointment at.
  • For example -  want an appointment at Hartley Corner and find yourself passing Monteagle near Waitrose? The Receptionists there can do this for you.
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Alarm System Problems at Yateley Medical Centre 

The Practice understands that our neighbours and patients were badly affected by the building alarm going off continuously recently. The practice are one of the tenants of this building - which is owned by NHS Property Services.  We try to be good neighbours and report problems to them.  If it happens again when we are closed please telephone NHS Property Services on 0203 688 2244 which should be manned 24 hours a day, seven days a week. NHS Properties apologise.

(They previously provided us with an incorrect number) Updated 16th July 2018.  Oakley Health Group 

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Newly registered for Patient Access? Temporary Problem:

June 2018: When initially registering on the Patient Access website using the PIN letter issued to you by reception, you will find that the three surgeries sites are listed under the 'My Practice' section - DO NOT SELECT MONTEAGLE - please select either Hartley Corner or Yateley Medical Centre - either will register you with Oakley Health, which of course includes Monteagle. All available online appointments are viewable.

This issue will be resolved soon. 


Friends and Family Test (FFT)

The Friends and Family Test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services.

Please click HERE to enter your feedback (anonymously).


Ear Care

As a result of recent studies (BMJ) suggesting best practice, the GPs at Oakley Health Group have agreed that we will no longer be syringing ears. If there is a build up of wax in your ear(s) please read the self-help guide

(Site updated 09/08/2018)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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