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RE: EMERADE PRODUCT ALERT

The Medicines and Healthcare products Regulatory Agency (MHRA) has informed us of a risk of Emerade products failing to deliver a dose of adrenaline from the syringe due to blockage of the needle.

 

The potential for needle blockage applies to Emerade devices of all strengths:

150mcg

300mcg

500mcg.

 

It does not apply to the other marketed brands of adrenaline auto-injectors.

 

It is recommended that patients carry 2 in-date adrenaline auto-injector pens with them at all times.

 

The risk of device mishandling or device failure exists with all adrenaline auto-injectors and is something that patients and carers should be aware of.

 

For additional advice and further information regarding this alert:

https://assets.publishing.service.gov.uk/media/5b644e25ed915d377695c83d/AAI-PDF-v4.pdf

 

Or please call our Pharmacist on 01252 872333.

 

Patients experiencing any problem with Emerade failing to activate should report this via the MHRA’s Yellow Card system and keep the pen for further examination:

https://yellowcard.mhra.gov.uk/

 

Relevant Patients will also be contacted by text, phone call & letter as appropriate.

Kind Regards 

Oakley Health Group

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eConsult

NEW - MacMillan Cancer Support "Drop-in" Sessions

The practice is very happy to support a new initiative from MacMillan Cancer Support.  There will be regular "Drop-in" sessions held at our Yateley Medical Centre site (GU46 7LS)in the Health Education Room.  Anyone who would like to speak to a Macmillan Community Cancer Navigator can just pop in for a chat.

They can help direct patients to over 600 local groups and facilities that can help support them to live well with and beyond cancer.

The sessions run from 10am - 12pm as follows:

  • 5th and 12th July
  • 2nd and 9th August
  • 6th and 13th September
  • 4th and 11th October
  • 1st and 8th November
  • 6th and 13th December

Why not call in?  Our Receptionists can direct you to the Health Education Room.

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Living with Diabetes - 5 week course

See our leaflet for details


Dr Jessica Law

We are delighted to announce that Dr Jessica Law joined the practice on 2nd July 2019. After a short period of induction,  Dr Law will be taking over the patient list previously held by Dr Anna Manning.


MAKING APPOINTMENTS? HELP US TO HELP YOU

  • Phone calls for all 3 surgery sites are answered in our Help Hub Office at Yateley Medical Centre.
  • All Receptionists from all 3 surgery sites take turns working in the Help Hub
  • Call 01252 872333
  • Making a ROUTINE appointment? Try to call after 11:00am to avoid the rush
  • Avoid Mondays when you can.
  • Call after 11am for Test Results OR
  • SIGN UP for Patient Online Access – see your test results and letters from Hospital!
  • Making an appointment at the desk? You don’t need to go into the particular surgery you want the appointment at.
  • For example -  want an appointment at Hartley Corner and find yourself passing Monteagle near Waitrose? The Receptionists there can do this for you.
  • PPG (Patient Participation Group) "Top Tips" for your appointment:  "Top Tips" for your appointment with the Doctor
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Newly registered for Patient Access? Temporary Problem:

When initially registering on the Patient Access website using the PIN letter issued to you by reception, you will find that the three surgeries sites are listed under the 'My Practice' section - DO NOT SELECT MONTEAGLE - please select either Hartley Corner or Yateley Medical Centre - either will register you with Oakley Health, which of course includes Monteagle. All available online appointments are viewable.


Zero Tolerance Policy

The NHS operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients, and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation, we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

We will try to help our patients however we can, but verbal and physical abuse will not be tolerated.


OHG Facebook page

We have a Facebook page now, where we will also post news and information about Oakley Health Group.

www.facebook.com/oakleyhealth 


Please do visit that page and "Like" or "Follow" it if you would like our posts to appear on your newsfeed.


Free NHS Wi-Fi now available at Oakley Health Group!


Friends and Family Test (FFT)

The Friends and Family Test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services.

Please click HERE to enter your feedback (anonymously).


(Site updated 11/07/2019)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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