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NEW LOCATION FOR DAISY CHAIN DEMENTIA CAFE FROM OCTOBER 2019


From 7th October Daisy chain is moving to the Yateley Village Hall, Old School Lane, Yateley, GU46 6NG


Open every Monday (except Bank Holidays) 2:30 - 4:30pm


* Same Volunteers


* Same sort of routine


*Same good fun and actitivites


*More space & a large free car park


For further information email:  daisychaincafe1@gmail.com or


look on Facebook Daisy Chain Café - Yateley


 


 

Feedback & Complaints

We always welcome feedback. It's always nice to get good feedback, as this motivates staff to go on providing services to a high standard. Feedback when something has gone wrong, however, is very valuable as it allows us to reflect on how the practice is working and what changes we could make to make it better and more efficient.

Leave your feedback here

Results of Friends & Family Feedback F&F Results September 2019

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Patient Services Manager, Karen Toms, who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or by clicking on the following links:

Patient Leaflet: How to make a complaint

Complaint Form

If you wish to complain on someone's behalf, you may need to complte the form below so that we know that you have their consent to do so:

Third Party Consent Form

Our full Complaints Policy is available here Oakley Health Group Complaints Policy

For more information about feeding back concerns and suggestions about the local healthcare system contact Hampshire Healthwatch

 



 
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