We always welcome feedback. It's always nice to get good feedback, as this motivates staff to go on providing services to a high standard. Feedback when something has gone wrong, however, is very valuable as it allows us to reflect on how the practice is working and what changes we could make to make it better and more efficient.
Leave your feedback here
Results of Friends & Family Feedback Results for August 2018
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the Patient Services Manager, Karen Toms, who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or by clicking on the following links:
Patient Leaflet: How to Make a Complaint
If you wish to complain on someone's behalf, you may need to complte the form below so that we know that you have their consent to do so:
Third Party Consent Form
Our full Complaints Policy is available here Oakley Health Group Complaints Policy
For more information about feeding back concerns and suggestions about the local healthcare system contact Hampshire Healthwatch
July 2018 - North East Hants & Farnham Clinical Commissioning Group (CCG) survey
Our local CCG are working with Community Services and would like to receive patient and carer feedback to help shape these services for the future. The survey is designed for anyone who has accessed Community Services (not Practice Services) in the past 12 months. Please see link below. https://www.surveymonkey.co.uk/r/L67BQFJ