Every Mind Matters



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Is your child unwell following return to school?

The following flow chart has been created by Frimley Children's Urgent Care steering group including GP and Paediatrician input:

Local Schools Flowchart


This year, we have more local people than ever before to vaccinate and we need your help to make sure that we vaccinate people quickly, whilst keeping both patients and staff safe.


Having a flu jab will not stop you from catching Covid-19, but it will help to prevent you catching flu which can cause serious illness itself. If our hospitals are busy treating patients with Covid-19, we want to try and stop them having to cope with a flu epidemic at the same time.


We have already vaccinated nearly 5,000 local people! If you have not yet had your vaccination, you should already have an appointment or will be contacted very soon. If you are attending the practice for another matter, the clinician you see will take the opportunity to vaccinate you there and then.

Some patients have been asked to change their original dates, as demand has been high and we have to ensure our vaccine deliveries match the number of people invited at any one time. Sorry for any inconvenience caused and thank you for your patience during this complex operation.

If you are housebound, then the District Nursing Team or our Paramedics/Community Matron will be in touch soon to vaccinate you at home.

If you would like more information about this season’s programme and to find out if you are in the Target Group, click more information about this year's flu vaccination programme.



This is what we need you to do to help:


  • Try hard to keep your appointment as this will allow us to ensure that we can spread the load and keep everyone safe.

  • Do not attend if you, or anyone who lives with you, are unwell with a temperature, new cough, new breathlessness or a loss of taste or smell.

  • To avoid car parking problems, please walk if you can or be dropped off. Please be mindful of our neighbours. On Saturdays, Yateley Manor School have, very kindly, agreed that patients can park in their car park and walk through the white gate to the Medical Centre.

  • Wear a face covering to your appointment.

  • Follow the directions of staff to ensure you that you self-distance appropriately

  • Come only with others who are being vaccinated at the same time to reduce the number of people in the building unnecessarily (unless you need assistance to attend)

  • Wear clothing that allows you to bare your upper arm quickly.

  • As soon as you have been vaccinated, please leave – no stopping to chat this year L

  • You may hear of flu clinics at Blackbushe Airport – which is being used by Surrey Health Clinical Commissioning Group for their patients. Please do not waste your time going along as they will not be able to help you.


How can we help you?

Getting the care you need during the Covid-19 pandemic.  


We are operating a "total triage" system. That means you need to have a discussion with a clinician who will try and help you. If a face to face appointment is needed, they will arrange for this to happen at a time and place which keep you and us safe.

Use our e-consult system at the top of the page - you will get a response the same day - this is the option the doctors would prefer you to use if possible.

Call us and let us know what you need. A doctor or nurse will call you back and video consultations are available too. If you call and our lines are busy, you can send us an email on and a Receptionist will call you back.

All face to face appointments are currently happening at Yateley Medical Centre. Patients with Coronavirus symptoms will be seen in our "Hot Zone", separate from other non-symptomatic patients. 

Please do not come into the practice without an appointment.

All patients who need to be seen face to face should arrive wearing a face covering, to help keep staff and other patients safe.


To request a prescription:

  • Post your request into our post boxes at any of our sites
  • Email us on
  • Request via Online Access
  • Download the NHS App
  • Use the e-consult service
  • call us (our least favourite option - only as a last resort please !)

Your prescription request, once prescribed, will be sent to your nominated pharmacy for you to collect. Please order in good time, and avoid "urgent prescriptions" whenever possible.

Self Care

If you think you might be able to help yourself, our e-consult system can point you in the right direction. Alternatively, the NHS website and the NHS App both have symptom checkers and sensible advice. A particularly good site for concerns about children is

Routine Care

We are doing our best to provide as many of our services as possible for our patients and being as resourceful as we can in these unprecedented times. The list below is just an indication so e-consult, email or call us to discuss you needs further.

Baby Immunisations - a clinic has been running throughout the pandemic, combining mum and baby's 8 week check with baby's first vaccinations. Pre-school boosters are also taking place as normal.

Blood tests including warfarin monitoring - blood tests are available including those needed for hospital appointments and these are being done at home for shielding patients. As a consequence, we are not doing some routine monitoring of patients with stable conditions, who may safely delay these checks under clinical guidance.

Cervical Screening - up and running again -  contact us for an appointment

Diabetes - Specialist Nurse advice available

Family Planning - contact us with your requirements

Mental Health Support - we recognise the addition strain that many are feeling under lockdown and telephone appointments are available with our Mental Health Practitioners, Tatenda Makombe and Sharon Burns. You can self-refer for free NHS CBT, counselling and therapy contact Talk Plus or for more information about Crisis Services, Learning Disabilities, Services for Older Adults or services for Children and Young People click here

Orthopaedic Practitioners - available for muscular-skeletal advice and guidance - their preference is to be contacted by e-Consult if possible

Respiratory, including Asthma and COPD - Specialist Nurse advice available

Other Concerns

We are aware that some of our patients are concerned about aspects of their health but do not want "to bother the doctors" at such a busy time.

If you have any of the following symptoms, then you should contact us straight away:

  • Lumps, bumps or swelling
  • Blood in your pee, poo or coughing up blood
  • Unexplained pain
  • Change in bowel habit
  • Extreme tiredness
  • Weight loss (unplanned)
  • Cough lasting over 3 weeks, especially if you have ever smoked

We are your local GP practice; we’re working very hard and doing things differently but are still here.

If you need our help – contact us!

The NHS test and trace service – be aware of scams

Oakley Health Group has a factsheet for our patients explaining how to spot genuine contacts from the service - and how to avoid scams:

Beware of scams - the NHS Test and Trace service


(Site updated 07/10/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
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