Oakley Health Group - Feedback & Complaints

There is a national shortage of blood bottles within the UK until further notice. This means that all UK GP practices are affected by the current shortage and we are taking urgent steps alongside our hospitals to prioritise their use. This means that we are taking appointments for URGENT blood tests only.

We have been given a national guidance on how to manage this shortage and we are currently taking steps to put these in place. As a result, we will be cancelling or delaying any ROUTINE or NON-URGENT blood tests and only booking in URGENT blood tests. If you already have a ROUTINE or NON-URGENT test booked, our GP’s will be looking into whether or not these can be cancelled / re-scheduled and you may receive either a telephone call or Text message informing you of the cancellation.

Please do not call us or contact us with regards to re-schedule your appointment or to make a new ROUTINE or NON-URGENT appointment. Our Clinicians will continue to evaluate your medical need for these tests and will allocate you an URGENT blood appointment if needed.

Currently, we are experiencing exceptional levels of demand on our service and very much appreciate your support and understanding through these challenging times.

These changes are likely to be with us for at least the whole of September. We will continue to update you via this website.

We fully understand the frustration this is likely to cause and apologise for any inconvenience.

Feedback & Complaints

We always welcome feedback. It's always nice to get good feedback, as this motivates staff to go on providing services to a high standard. Feedback when something has gone wrong, however, is very valuable as it allows us to reflect on how the practice is working and what changes we could make to make it better and more efficient.

Leave your feedback here

Results of Friends & Family Feedback F&F Results February 2020

*because of Coronavirus Friends & Family feedback is currently suspended.

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Patient Services Manager, Karen Toms, who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or by clicking on the following links:

Patient Leaflet: How to make a complaint

Complaint Form

If you wish to complain on someone's behalf, you may need to complte the form below so that we know that you have their consent to do so:

Third Party Consent Form

Our full Complaints Policy is available here Oakley Health Complaints Policy

For more information about feeding back concerns and suggestions about the local healthcare system contact Hampshire Healthwatch