We still offer face to face appointments. These are accessed by having a conversation with a clinician either by eConsult or by a phone conversation. Many issues can be sorted out without a face to face appointment but if you and your doctor decide this is the best option, then an appropriate appointment will be arranged for you and any necessary tests ordered in advance whenever possible.
eConsult Get Started
All patients are assigned to a "Usual GP" and we encourage patients to see this doctor where possible so that continuity of care can be given.
As our phones are very busy first thing in morning, calling to book routine appointments later in the day is very helpful.
If you have a medical need which is urgent, contact us by phone or eConsult and a clinician will contact you on the same day.
Please remember that in an urgent appointment it is likely that the doctor or nurse will only deal with the immediate problem. Please only use this service when your problem cannot wait until the next routine appointment available.
AS you are telling us you need to be seen urgently, we will offer you the next available appointment. If work or school commitments prevent you from attending this, your may wish to consider asking taking a routine appointment at a more convenient time.
Booking your Appointment
Our Receptionists are well trained and maintain complete confidentiality – feel free to ask their advice if you are unsure what to do, so that they can help you make best use of the services we offer. They will ask for a brief reason for your visit. This ensures that you are seen by the person best able to help you and also allows the doctor or nurse to plan for your visit.
If you cannot keep an appointment, please inform us as soon as possible so that it can be offered to another patient. You can cancel (but not make) appointments by following the link on the home page.
Please remember, an appointment is for one person only and separate appointments should be made for each person requiring a consultation.
If you have a mobile phone, please make sure that we have your number. We offer an appointment reminder service by text. Contacting patients by text is also quicker and cheaper than writing.
There are disabled parking spaces close to the front door at all of our sites. Wheelchair access is available to all consulting rooms. We have accessible toilet facilities. A hearing loop is available at Reception.
A copy of the Practice Booklet with lots of information about the practice is available in large font - please ask Reception to arrange a copy if required.
Please make the Receptionist aware when you are booking your appointment if you are likely to need any additional assistance when you arrive at the surgery. For example, clinical staff will collect patients with sight impairment from the waiting room and accompany them to the consulting room if required.
We can arrange interpretation services in person or by phone for patients who do not speak English. A signing service is also available for patients who are deaf or who have limited hearing. Please let us know if you need one of these services when booking an appointment.