Patient News
Frimley Health has launched a new electronic patient record system that is affecting the Accident and Emergency (A&E) departments at Wexham Park and Frimley Park Hospitals. Safety remains paramount, so please be patient with the staff. Waiting times are likely to be longer than usual.
Unless it’s an emergency remember there are lots of alternatives for you to make use of:
- Visit your local pharmacy
- During the day contact your GP practice via online consultation or phone
- Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
- For minor injuries, such as sprains and strains, suspected broken limbs, or minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell or the High Wycombe Urgent Care Centre – open 8 am-8 pm 7 days a week.
Anyone with a life-threatening condition should call 999. Help us to help you by seeking alternatives to A&E where it is safe to do so.
We are now winding down our vaccination efforts over the summer, prior to the anticipated Autumn Booster programme (details will be released as soon as we get them). If you have a query about getting a vaccination for yourself or your child, please email the practice and we will contact you to discuss how best we can help.
Drs Mary and Jamie Martin have worked at the surgery for almost 20 years. They have decided to leave Oakley Health Group at the end of August 2022. They have forged close relationships with patients and feel privileged to have worked with a great team. We are currently recruiting for their replacements and announcements will follow with more detail shortly.
We launched our new phone system on Wed 20th October2021 and so far, patient feedback is overwhelmingly positive.
Our old system was not able to cope with the huge volumes of calls we are now receiving and the contract ending means we have been able to take on board many your comments and suggestions. Many patients have told us that they are delighted at the significant improvements they have noticed when calling the practice.
The highest priority for the NHS remains the safety of staff, patients and visitors. While COVID restrictions will end in many settings in England from 19 July, everyone accessing or visiting healthcare settings must continue to wear a face covering (unless they are exempt) and follow social distancing rules.
Public Health England’s infection prevention control guidelines and hospital visiting guidance are therefore set to remain in place for all staff and visitors and across all health services including hospitals, GP practices, dentists, optometrists and pharmacies to ensure patients and staff are protected.
Read the infection prevention control guidance for further details.
The Healthier Together programme relies upon patients and healthcare professionals working together to improve how local healthcare is delivered.
The website provide advice for parents, young people and pregnant women, and clinical resources to support healthcare professionals – which means that your child is likely to receive consistently high-quality care, irrespective of which healthcare professional they see.
We are proud that the local area is one of the highest vaccinated places in the whole country.
We are still booking appointments for Boosters, second doses and first doses. Use the booking link sent to your mobile phone or call us on 01252 872333 (Option 2) to book or enquire about eligibility.
For more information about aspects of Covid, you can visit Coronavirus (COVID-19) - NHS (www.nhs.uk)
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The Emergency Departments at Wexham Park and Frimley Park hospitals are currently experiencing an increasing level of demand which is likely to continue throughout this weekend. Please only attend if you have severe symptoms or suffering from a life-threatening condition. Check out our Know Where To Go guide for advice on how to get the help you need quickly and close to home. Remember, if it’s less than an emergency, call 111.